FAQ

Frequently Asked Questions

— GENERAL —

— Who creates the artwork on your puzzle designs?

All of our artwork - from initial concept to final brushstroke - is created by our in-house art team, led by Yuan, ELEWHITE’s founder and artist.

We choose not to license pre-existing artwork just to make a puzzle - any puzzle brand can do that - ELEWHITE doesn't need to join the crowd.

ELEWHITE is here to create — from scratch 💜

We’re also open to collaborating with other artists who share the same values and purpose.

 

— What makes ELEWHITE collectible?

Many of our designs are released only once, in limited quantities, with a few special favorites occasionally returning. Each puzzle reflects our signature style, making it an exclusive piece of art to enjoy and treasure. This uniqueness and rarity are what make ELEWHITE truly collectible.

 

— I'm an artist and love your work; how do I work with you?

Thank you! We are always looking for new voices. If you believe your values and style align with ELEWHITE, please don't hesitate to get in touch. We look forward to hearing from you.

 

 — MANUFACTURING —

 

— Are your puzzles sustainably produced?

Sustainability matters deeply to us. Our puzzles are printed with soy-based inks on recycled board. Our factory values work-life balance and pays the highest compensation in the region. Our packaging is plastic-free whenever possible, though options are limited when it comes to protecting puzzles from humidity with the outermost film layer. If you have thoughts or ideas on how we can do better, we’d love to hear from you.

 

— Do you release new puzzle designs regularly?

We release a number of thoughtfully designed puzzles, typically twice a year. Our focus is on depth, not volume - every release is intentional, and quality always comes first.

 

 — EXPERIENCE —

— What if there's a missing piece?

With strict quality control in place, missing pieces are rare at ELEWHITE. However, despite our best efforts, it can still happen, and we understand how frustrating it can be to discover a missing piece near the end of a puzzle session.

But don’t worry - reach out to us. We’ll make it right with care and urgency.

Please note: we are unable to replace missing pieces for puzzles purchased privately or from second-hand stores. Additionally, if a significant amount of time has passed since the original purchase (i.e. one year or more), we cannot guarantee that the same piece can be replaced due to our limited production runs.